29-31 October 2007; Hasan, Burkhard Stiller

Abstract:
Service Level Agreements (SLA) are needed to allow business interactions to rely on Internet services. Service Level Objectives (SLO) specify the committed performance level of a service. Thus, SLA compliance auditing aims at verifying these commitments. Since SLOs for various application services and end-to-end performance definitions vary largely, automated auditing of SLA compliances poses the challenge to an auditing framework. Moreover, end-to-end performance data are potentially large for a provider with many customers. Therefore, this paper presents a scalable and highly reusable auditing framework and a prototype, termed AURIC (Auditing Framework for Internet Services), whose components can be distributed across different domains.

Source:
Springer-Verlag′s Lecture Notes in Computer Science (LNCS) series

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